| Customer Service |
At AvL Technologies our customers are priority number one. We strive to assist our customers in any way they need, providing as much information, training, and assistance as is necessary.
AvL customer support is committed to solving our customer problems. We are a team of dedicated professionals working to continually improve all aspects of our products and the service we provide. We want to take the time to understand your technical and operational requirements.
Count on us for your peace of mind. We want to support our customers with extraordinary service.
Our technical support team is available 24 hours a day, seven days a week for your inquiries. Wherever you are, throughout the world, you may reach us using one of the following methods.
|
| Email Support |
| General email support is available to all AvL customers at support@avltech.com. |
We encourage making primary contact for routine requests through email in order for our technical staff to organize and evaluate needs in a timely manner.
For RMA service, please follow the RMA form link at the bottom of this page.
|
| Priority Telephone & Fax Support |
| In case of an emergency or relating to matters of a more pressing nature, telephone and fax support is available per incident to AvL customers throughout the world. |
Typical telephone support (Monday - Friday 8am - 5pm EST):
1-828-250-9140 ext. 3540 or the main switchboard:
1-828-250-9950
Fax: 1-828-250-9938
After hours/emergency customer service (Weekends and Holidays):
1-828-250-9140, then press 5 and follow prompts
|
| RMA Form for Service Request |
| For providing better after-service to our customers, AvL offers an online RMA form.
For any problem with a purchased product, please fill out the form and submit it.
Our representative will contact you shortly. |
|
