Updated Sept. 4, 2018
AvL Technologies (AvL) takes the privacy and protection of our customers, prospects, vendors and business partners very seriously. We will only use individualized information – for example company or individual names, addresses, email addresses and phone numbers – for AvL business purposes, and we will not share this information outside of AvL without the approval of the company or person whose information is being shared. When we store company or personal information in AvL internal systems, it is secured with appropriate technologies to safeguard it from unauthorized access and/or improper use.
Please read this policy carefully and know that it may be updated periodically.
How We Collect and Use Personal Information
AvLTech.com web site: If you submit personal information through the Contact form on the web site and select Sales or Support (Customer Service), the information is stored in our Customer Relationship Management (CRM) platform and an email is auto-generated to these teams so that someone on the team can be assigned to reply. If you used the Contact form to reach Engineering, Employment or Other, your information is not stored at AvL, but an email is auto-generated to specific groups so that someone can be assigned to reply.
AvL’s web site collects data (IP addresses) with cookies when visitors navigate through the web site. This data is used to monitor activity on the site and personal information is not collected.
Trade Shows: If an AvL representative scans your badge or collects your business card at a trade show or industry event, your information will be stored in our CRM platform and will be accessible to AvL’s Sales and Marketing teams. If you expressed interest in a product, a member of the Sales team may use your information to call or email you.
The Marketing team will email you about AvL’s presence at the same event in future years. The AvL Marketing team uses a CAN-SPAM (U.S.) and GDPR (Europe) compliant email tool that provides all email recipients the option to opt out and be removed from the distribution list at any time.
Phone Calls: If you contact AvL by phone, your information likely will be input into the CRM platform and stored for future contact by Sales, Engineering or Customer Service.
Purchase Orders, Invoices and Payments: Company information and personal information is usually included on customer-provided purchase orders and AvL-generated invoices. This information is stored in the company’s Enterprise Resource Planning (ERP) system and is only accessible to select employees. Some customer information also is stored in the CRM.
If a member of the Accounting, Sales or Customer Service team sends you an invoice for non-warranty work or spare parts, you will be emailed a link to take you to a secure web site for payment. AvL employees do not see your online payment information at any time.
Surveys: AvL’s Sales and Customer Service teams periodically send emails to customers after a sale or after a Customer Service effort concludes to request feedback and gauge customer opinion on AvL’s work. AvL sends the survey to the key contact person via email address on file.
Social Media: If you engage with AvL using social media, AvL does not collect any personal information or store it. If you post a photo of an AvL antenna, a member of the AvL Marketing or Sales team may contact you to ask to use the image in other places.